FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

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All of my stickers are printed on either premium matte sticker paper, clear or kraft sticker paper. The textures vary from a smooth satin finish to coarser kraft paperesque finish. Some products also include heat activated foil for that special touch.

My vellum products are made from 200gsm (75lb cover) printable vellum. My linen products are made from 216gsm (80lb cover) heavyweight linen cardstock.

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Some of our foiling can have minor imperfections where the foil hasn't settled properly, so there can be some black dots. This is, unfortunately, the nature of foiling. While we try to minimize any such dots, there can be minor imperfections.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Shipping & delivery

Due to the current pandemic, there may be slight delays in shipping depending on the country. Before ordering any products from the site, please make sure that your country is able to receive mail or packages from Sweden. Cosmicaa is not responsible for any loss of item due to shipping delays or once the item has been placed with the shipping carrier. 

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Unable to find satisfactory answers ? Contact us